Frequently Asked Questions
Frequently Asked Questions
📍 Shipping & Delivery
Q: Is shipping discreet?
A: Yes! All orders ship in 100% discreet packaging with no indication of the store name or product contents. Your privacy is our top priority.
Q: How long does shipping take?
A: Domestic (US) orders typically arrive within 7-15 business days. International shipping times vary by destination. You'll receive a tracking number via email once your order ships.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all domestic (US) orders. International shipping rates are calculated at checkout.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships. You can also visit our Track Order page.
📏 Sizing & Fit
Q: How do I find my size?
A: Each product page includes a detailed size guide. Measure your bust, waist, and hips, then compare to our size chart. If you're between sizes, we recommend sizing up for comfort.
Q: What if the size doesn't fit?
A: Please review our Return Policy. Due to hygiene reasons, we have specific guidelines for intimate apparel returns.
🔄 Returns & Exchanges
Q: Can I return or exchange items?
A: We accept returns within 14 days for unworn, unwashed items with original tags attached. Due to hygiene regulations, intimate apparel and toys cannot be returned once opened. See our full Return Policy.
Q: What if my item arrives damaged or defective?
A: We're sorry if that happens! Contact us within 48 hours of delivery at info@dirtygirllingerie.com with photos, and we'll arrange a replacement or refund.
💳 Payment & Security
Q: Is my payment information secure?
A: Yes! We use encrypted SSL technology and secure payment processing through PayPal. We never store your complete payment information.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and PayPal.
🧥 Product Care
Q: How do I care for lingerie and intimate items?
A: Hand wash in cold water with mild detergent and air dry. Avoid bleach, fabric softeners, and machine drying to preserve delicate fabrics and elasticity.
Q: Are intimate toys body-safe?
A: Yes! All our intimate wellness products are made from body-safe, non-toxic materials. Clean before and after each use with toy cleaner or mild soap and water.
🔒 Privacy & Discretion
Q: Will my purchase appear on my credit card statement?
A: Your statement will show a discreet billing descriptor that doesn't reveal the nature of your purchase.
Q: Do you share my information?
A: Never. Your personal information is confidential and protected. Read our Privacy Policy for details.
❓ Still Have Questions?
Can't find what you're looking for? Contact us and we'll be happy to help!